Refund and Cancellation Policy

Refund and Cancellation Policy

Effective Date: September 19, 2026
Last Updated: September 19, 2026

This policy explains what you pay for, when you get it, how to cancel, and when we refund. It applies to everything sold by Devign LLC on devignlb.com and our product sites. If anything here is unclear, email info@devignlb.com before you buy and we will answer in writing.

1. What we sell and what it costs

• Devign Dentistry — cloud dental practice management. 29 USD per clinic per month, billed monthly, with a 30-day free trial. No card is charged during the trial.
• Devign LIVE Games and Reactor stream tools — 4.99 USD per month, billed monthly. Free for creators signed to the Devign agency.
• Agency Suite, Muzahim and TCN Agent — free. No card on file, nothing to cancel, nothing to refund.
• Client projects (websites, mobile apps, business systems, social media production) — quoted as a fixed price in writing after a free discovery call. There is no recurring charge unless your written quote says so.

Prices are in US dollars and exclude any tax your own country may apply. We do not charge setup fees, and we never bill an amount you have not seen in writing first.

2. When you get access (fulfillment)

• Subscriptions (Dentistry, LIVE Games, Reactor): access is created immediately after your payment is authorised, normally within a few minutes and always within 24 hours. Your login details are emailed to the address on the order. Nothing is shipped; these are digital services.
• Free trials: access starts immediately when the trial begins. Billing starts only at the end of the 30 days, and only if you have not cancelled.
• Client projects: the delivery schedule is written into your quote before any payment, with milestones you can install and check as we go. If a date in that schedule moves, we tell you in writing before it passes.

3. Renewals

Subscriptions renew automatically each month on the date you first subscribed, at the same price, until you cancel. We email you a receipt for every charge. If we ever change a price, we will tell you at least 30 days before it takes effect and you can cancel before then.

4. How to cancel

You can cancel at any time, for any reason, with no cancellation fee and no notice period:

• from your account settings inside the product, or
• by emailing info@devignlb.com from the address on the account, or
• by calling or messaging us on +1 (307) 218-9637.

We confirm every cancellation by email within one business day. Cancelling stops the next renewal. You keep access until the end of the period you have already paid for, and you are never charged again after that.

5. Refunds

• 14-day money back. If you are unhappy with a subscription, email us within 14 days of a charge and we refund that charge in full. You do not have to give a reason.
• Service failure. If the service was unavailable or broken for more than 24 hours in a billing month and we could not fix it, we refund that month in full, whenever you ask.
• Wrong or duplicate charge. Refunded in full, always, as soon as we see it. If we find it first we refund it without waiting for you to ask.
• Free trials. Cancel before the 30 days end and you are never charged, so there is nothing to refund.
• Client projects. Any payment for work not yet started is refunded in full. Once work has started, we refund the part not yet delivered, calculated against the milestones in your written quote.

After 14 days, a monthly subscription charge for a month you have used is not normally refunded, but cancelling always stops every future charge. If you think your case deserves an exception, write to us and a person will read it.

6. How a refund is paid

Refunds go back to the original payment method only. We cannot send a refund to a different card, account or person. We approve or decline every request within 2 business days and send the refund the same day we approve it. Your bank then takes its own time to post it, usually 5 to 10 business days. We email you when the refund leaves our side.

7. Problems and chargebacks

If a charge looks wrong to you, please contact us first. We answer every refund email within one business day and we would rather fix it directly than have you spend weeks in a bank dispute. If you do open a chargeback, we will send the bank our records of what you bought, when you got access, and what we said to you.

8. Contact us

Devign LLC
5830 E 2nd St, Ste 7000 #23016, Casper, WY 82609, United States
Email: info@devignlb.com
Phone and WhatsApp: +1 (307) 218-9637
Support hours: Monday to Friday, 9:00 to 18:00 Beirut time (UTC+3). Refund emails are answered within one business day.