Refund and Cancellation Policy

What you pay for, when you get it, how to cancel, and when we refund.

Refund and Cancellation Policy

Effective Date: September 21, 2026
Last Updated: September 29, 2026

This policy explains what you pay for, when you get it, how to cancel, and when we refund. It applies to everything sold by Devign LLC on devignlb.com and our product sites. If anything here is unclear, email info@devignlb.com before you buy and we will answer in writing.

1. What we sell and what it costs

Devign Dentistry — cloud dental practice management. 29 USD per clinic per month, billed monthly, with a 30-day free trial. You may subscribe during the trial, but the first charge is scheduled after the displayed trial end date.
Devign LIVE Games and Reactor stream tools — 4.99 USD per month plus VAT where it applies (in the EU your country's rate is added and the total is shown before you pay), billed monthly, with any free-trial terms shown before signup. Free for creators signed to the Devign agency. Cancelling, withdrawing and refunds for this product follow its own Terms at gaming.devignlb.com/legal/terms, which take precedence over this Policy.
TCN Agent — free. No card on file, nothing to cancel, nothing to refund.
Agency Suite — nothing is sold in the app and no payments are processed; its own Terms apply.
Client projects (websites, mobile apps, business systems, social media production) — quoted as a fixed price in writing after a free discovery call. There is no recurring charge unless your written quote says so.

Prices are in US dollars and exclude taxes. Applicable sales tax, VAT or similar tax may be added at checkout. We do not bill an amount you have not seen before payment.

2. When you get access (fulfillment)

Subscriptions (Dentistry, LIVE Games, Reactor): paid access is activated in your existing account immediately after your payment is authorised, normally within a few minutes and always within 24 hours. Stripe sends a payment receipt or confirmation to the email used at checkout. Nothing is shipped; these are digital services.
Free trials: access starts immediately. The duration and first possible charge date are shown before subscription. If a payment method is collected during a trial, it is charged only after the displayed trial end unless you cancel first.
Client projects: the delivery schedule is written into your quote before any payment, with milestones you can install and check as we go. If a date in that schedule moves, we tell you in writing before it passes.

3. Renewals

Subscriptions renew automatically each month on the date you first subscribed, at the same price, until you cancel. We email you a receipt for every charge. If we ever change a price, we will tell you at least 30 days before it takes effect and you can cancel before then.

4. How to cancel

You can cancel at any time, for any reason, with no cancellation fee and no notice period:

for Devign LIVE Games, on the Cancel your subscription page (no sign-in needed), or
from your account settings inside the product, or
by emailing info@devignlb.com from the address on the account, or
by calling or messaging us on +1 (307) 218-9637.

We confirm cancellation by email. Cancelling stops future renewals. You keep access until the end of the period already paid for. Cancellation does not create a refund or credit for unused time, and you must cancel before the renewal date to avoid the next charge.

5. Refunds

Devign LIVE Games and Reactor: the rules in this section do not apply to them. Their Terms give you more: you can withdraw within 14 days of subscribing on the Withdraw from contract page and get back what you paid minus the days used, and a monthly renewal you have not used can be refunded if you ask within 14 days of the charge. See gaming.devignlb.com/legal/terms.

For our other products, all charges are final and non-refundable unless an exception below applies. We do not provide prorated refunds or credits for unused subscription time, early cancellation, failure to use a Service, change of mind, incompatibility that was disclosed before purchase, or renewal charges that were not cancelled before the renewal date.

Applicable law. We provide a refund or statutory remedy where the law governing your purchase requires it. Nothing in this Policy removes rights that cannot legally be waived.
Duplicate or incorrect charge. We refund a confirmed duplicate charge or the confirmed amount charged above the price you authorised.
Failure to deliver. If Devign materially fails to provide the paid digital access or agreed deliverable and cannot remedy the failure within a reasonable time after written notice, the remedy is, at our option where law permits, re-performance, service credit, or a refund limited to the affected undelivered portion.
Unauthorised charge. Notify us promptly. We investigate with Stripe and provide the remedy required by card-network rules and applicable law.
Free trials. Cancel before the displayed first charge date to avoid payment. A trial that generated no charge has nothing to refund.
Custom projects. Paid deposits, accepted milestones, completed work, reserved production time and non-cancellable third-party costs are non-refundable unless the signed quotation expressly says otherwise. If a client cancels, the client remains responsible for work performed and committed costs through the cancellation date. Any refund legally due is limited to an identifiable prepaid amount for work Devign did not perform or commit.

6. Mandatory consumer withdrawal rights

If you buy as a consumer in the EEA, the United Kingdom or another jurisdiction that gives a mandatory cooling-off or withdrawal right, that right applies even though our ordinary policy is no refunds. For Devign LIVE Games, use the Withdraw from contract page (no sign-in needed); its subscription starts at once on your request at checkout, so a withdrawal refunds what you paid minus the days before it reached us. For other products, you may exercise it by emailing info@devignlb.com with your name, account email, product, purchase date and a clear statement that you are withdrawing from the contract. You may use this wording: “I give notice that I withdraw from my contract for [product], ordered on [date].”

Where the law allows it, and only after you expressly request immediate supply and acknowledge that the withdrawal right will be lost once supply of digital content begins, the right may end when digital access or downloading begins. If we did not obtain the consent and acknowledgement required by law, your statutory right remains. This section does not create an additional contractual refund right where no mandatory right applies.

7. How a refund is paid

Submit a request from the account email to info@devignlb.com with the product, charge date and reason. We normally respond within 5 business days. Approved refunds return to the original payment method only. Bank posting time is normally 5 to 10 business days after Stripe processes the refund.

8. Problems and chargebacks

If a charge looks wrong to you, please contact us first. We normally acknowledge refund emails within one business day and provide a decision within five business days. We would rather fix a valid problem directly than have you spend weeks in a bank dispute. If you do open a chargeback, we will send the bank our records of what you bought, when you got access, and what we said to you.

9. Contact us

Devign LLC
Registered and mailing address: 5830 E 2nd St, Ste 7000 #23016, Casper, WY 82609, United States
Remote team operating from Lebanon
Email: info@devignlb.com
Phone and WhatsApp: +1 (307) 218-9637
Support hours: Monday to Friday, 9:00 to 18:00 Beirut time (UTC+3). Refund emails are normally acknowledged within one business day.