How the TCN Agent app collects, uses, and protects information for the TikTok creator agencies that use it.
App name: TCN Agent
Publisher: Devign LLC, Beirut, Lebanon (the "Company," "we," "us," or "our")
iOS Bundle ID: com.devignlb.tcnagent
Android Package: com.devignlb.tcnagent
Contact: info@devignlb.com
Last Updated: May 8, 2026
Effective Date: May 8, 2026
This Privacy Policy applies to the TCN Agent mobile application (the "App"), a read-only sync and dashboard tool published by Devign LLC on the Apple App Store and Google Play. The App connects to a user's own TikTok Backstage account and displays their roster, performance, and a projected agency bonus calculated from their own agency's published bonus formula. The App does not process payments, hold funds, transmit money, or give access to any purchasable content. Compensation between an agency and its team is paid by the agency's own payroll process, entirely outside the App.
Each agency that signs up uses the App with its own roster and its own data; agencies do not see one another's creators or numbers.
This Policy describes how we collect, use, share, retain, and protect personal information processed through the App, and the rights you have over that information. By using the App you (the agent) consent to the practices described here.
The TCN Agent app is open to anyone running a TikTok creator agency. There is no application process, no waiting list, and no allowlist of pre-approved agencies. Anyone can download the app, tap Continue on the welcome screen, and create an account through Auth0's standard sign-up form (email + password). Sign-up takes less than a minute.
Each account is then linked to your own TikTok Backstage credentials, which you provide once inside the app. The data we display is sourced directly from your own Backstage dashboard — you only see the creators on your own roster, never another agency's data.
There is no fee, no "internal" gating, and no restriction by company or organization. If you have a TikTok creator agency, you can use the app.
The following categories mirror Apple's App Privacy taxonomy and identically describe what we declare on the App Store:
| Apple data type | What we collect | Linked to your identity? |
|---|---|---|
| Contact Info → Email Address | Your work email address, used as your sign-in identifier (via Auth0) | Yes |
| Contact Info → Name | Your full name, shown in the App header and used in audit log entries | Yes |
| Identifiers → User ID | Your internal agent_id, assigned by Devign LLC, links your account to your portfolio | Yes |
| Usage Data → Product Interaction | API requests, screen views, feature interactions; used for analytics and to operate the App | Yes |
| Diagnostics → Crash Data | Crash reports collected via standard Expo / React Native mechanisms | No (anonymous) |
| Diagnostics → Performance Data | Performance traces collected via standard Expo / React Native mechanisms | No (anonymous) |
| Other Data Types → "TikTok Backstage sign-in details" | Your own TikTok Backstage email and password, stored only if you choose to enable automatic background sync of your own roster and performance data; encrypted at rest (see §7) | Yes |
| Other Data Types → "Push notification token" | Your device's push notification token, used to send in-app alerts; deleted when you remove the App | Yes |
We do not use this data to track you across apps or websites owned by other companies. We do not collect or use the IDFA (iOS Advertising Identifier) or Android Advertising ID.
The App displays portfolio data about TikTok creators in your assigned roster — handles, tier, diamond totals, LIVE hours, PK match counts, etc. This data is sourced from:
Devign LLC's relationship with each creator and the corresponding privacy disclosures to those creators are governed by the separate Devign Creator Agency Member Privacy Policy and the agreements between Devign LLC and TikTok Pte. Ltd. The TCN Agent app does not present any data outside the metrics already accessible to the agency through the official Backstage portal.
We process your information for the following purposes only:
What we do not do: We do not post, message, modify, delete, or take any other action inside your TikTok Backstage account. The connection is read-only — we only fetch the data you'd see yourself if you signed into your own Backstage dashboard. We do not access the Backstage data of any other agency, and other agencies cannot access yours through this app.
We do not use your data for advertising, profiling, automated decision-making with legal effects, or any purpose unrelated to operating the App.
We do not sell, rent, lease, or trade your personal information to any third party.
We use the following sub-processors who process limited data on our behalf, under contract, in compliance with applicable law:
| Sub-processor | Country | Data shared | Purpose |
|---|---|---|---|
| Auth0 (Okta, Inc.) | United States | Email address, name | User authentication (single sign-on) |
| Apple Push Notification service (Apple Inc.) | United States | Device push token, notification payload | Notification delivery on iOS |
| Firebase Cloud Messaging (Google LLC) | United States | Device push token, notification payload | Notification delivery on Android |
| Contabo GmbH | France (data centre Lauterbourg) | All App data at rest | Server hosting and storage |
| TikTok Pte. Ltd. | Singapore | Your own TikTok Backstage sign-in details, transmitted to TikTok only when refreshing your own roster and performance data | Authorized read-only data fetch from your own TikTok Backstage account |
We do not share data with advertising networks, data brokers, marketing platforms, or analytics platforms outside the standard Expo/React Native crash and performance telemetry.
expo-secure-store, which uses iOS Keychain (Secure Enclave-backed where available) on iOS and the Android Keystore on Android.While we apply industry-standard precautions, no method of electronic transmission or storage is 100% secure. We commit to notifying affected agents and the relevant data-protection authority in the event of a personal-data breach in accordance with Article 33 of the GDPR (within 72 hours where applicable) and §1798.82 of the California Civil Code.
Legal basis for processing:
Additional rights for EEA / UK / Swiss residents:
If you are a California resident:
To exercise any right, email info@devignlb.com. We will respond within 45 days (or as required by applicable law) and may need to verify your identity before fulfilling the request.
The App does not "track" within the meaning of Apple's App Tracking Transparency (ATT) framework. We do not link data collected from the App with data collected by other companies' apps, websites, or offline properties for advertising or measurement, and we do not share device-level identifiers with data brokers. You will not see an ATT prompt because we do not request permission to track.
Personal data may be transferred to and processed in countries outside your country of residence, including:
Where required by law, we rely on the European Commission's Standard Contractual Clauses or equivalent transfer mechanisms with sub-processors located outside the EEA.
To request deletion of your account, email info@devignlb.com from the email address tied to your TCN Agent account, or contact your Devign LLC manager. We will deactivate the account immediately and remove personal data within 90 days, except for audit-log records as described in §8 and any data we are legally required to retain.
The App is restricted to Devign LLC agency staff aged 18 and older. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has been provisioned access in error, contact info@devignlb.com and we will promptly investigate and delete the data.
When you grant the operating-system permission, the App registers your device with Apple Push Notification service (iOS) or Firebase Cloud Messaging (Android) and stores the resulting push token on our server. Tokens are used solely to deliver in-app alerts (creator alerts, rank-up eligibility changes, payout-gap reminders). You can disable notifications at any time through your device settings; this does not affect your account or the rest of the App.
The App does not use cookies, tracking pixels, advertising SDKs, analytics SDKs (beyond standard Expo / React Native crash reporting), or fingerprinting techniques. The Devign LLC public website (devignlb.com) uses standard web cookies and is governed by a separate website privacy notice.
The App may link out to TikTok Backstage and to internal Devign LLC tools. We are not responsible for the privacy practices of those external services; please review their policies independently.
If Devign LLC is involved in a merger, acquisition, asset sale, or insolvency, your personal data may transfer to the successor or acquiring entity. We will notify you in advance through the App or by email and your rights under this Policy will continue to apply with the successor.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top, post the revised version at the same URL, and notify you in-app at next sign-in. Continued use of the App after the effective date constitutes acceptance of the updated Policy.
Questions, complaints, or requests about this Privacy Policy or our data practices? Contact:
Devign LLC — Privacy Office
Email: info@devignlb.com
Website: https://devignlb.com
We aim to respond to all privacy enquiries within 30 days.