How to request deletion of your TCN Agent account and the personal data we hold for you.
App name: TCN Agent
Publisher: Devign LLC, Beirut, Lebanon
iOS Bundle ID: com.devignlb.tcnagent
Android Package: com.devignlb.tcnagent
Last Updated: May 7, 2026
The TCN Agent app is an internal-operations tool used by authorised staff of Devign LLC's Creator Agency Network. Accounts are provisioned by your employer; there is no self-service sign-up. If your employment or contracting relationship with Devign LLC ends, or if you simply want your account and personal data removed, you can request deletion using the steps below.
Email info@devignlb.com from the email address you use to sign in to the App, with the subject line "Delete my TCN Agent account".
Open email requestSo we can verify the request and prevent unauthorised deletion of someone else's account, please:
agent_id.We will acknowledge your request within 5 business days and complete the deletion within 30 days of verification, or sooner where required by applicable law (e.g. GDPR Art. 17 or CCPA/CPRA §1798.105).
On verification, the following personal data is permanently deleted from our active production systems:
agents table — name, email, agent_id, role).A small set of records is retained after account deletion strictly where there is a documented legal, accounting, or audit basis. These are NOT used to re-identify or contact you:
| Data retained | Why | Retention period |
|---|---|---|
Aggregate / pseudonymised payroll-bonus calculations referencing your agent_id |
Lebanese accounting and tax law require Devign LLC to retain payroll records for the statutory period. | 10 years from end of fiscal year |
Audit-log entries (sign-in events, sensitive action timestamps) keyed by agent_id |
Required for security incident investigation under our internal security policy and aligned with GDPR Art. 32. | 13 months |
| Backups of the production database | Encrypted off-site backups overwrite on a rolling schedule; your data is purged from backups when those backups expire. | ≤ 35 days (rolling) |
Where retention applies, the retained records are stored in pseudonymised form (referenced by agent_id only), are access-controlled, and are not used for any purpose other than the legal/audit basis listed above.
You can also choose to delete only your data while keeping your account active (e.g. if you want your action-log entries removed but plan to continue using the App). Note this in the body of your email — for example, "Please delete my action-log notes but keep my account active."
Once deletion is complete you will receive a confirmation email at the address you sent the request from, summarising what was deleted and what (if anything) was retained for the reasons in Section 3.
If you don't receive an acknowledgement within 5 business days, or if you believe a deletion request was wrongly refused, you may contact our Data Protection point of contact at info@devignlb.com. EU/UK residents have the right to lodge a complaint with their local supervisory authority; California residents may contact the California Privacy Protection Agency.